0 Cart
Added to Cart
    You have items in your cart
    You have 1 item in your cart
    Total

    Frequently Asked Questions

    1. My discount code is not working, what do I do? 
    2. Where is Urban-Kings based? 
    3. Where are your products shipped from? 
    4. Do you ship internationally or process international credit cards? 
    5. How can I pay for my order? 
    6. How long will it take me to get my order? 
    7. How can I check the status of my order? 
    8. Can I cancel or change my order? 
    9. Can I exchange my order? 
    10. What do I do if my order is damaged? 
    11. Why did I only receive part of my order? 
    12. Where can I find product sizing information? 
    13. How do I take care of fabric XYZ? 

     

    1. My discount code is not working, what do I do? 

    We are sorry you are having trouble checking out, have you made sure the discount code was typed correctly? Discount codes are case sensitive. If it's still not working DM us on Instagram or send us an email at [email protected]

    1.    Where is Urban-Kings based?

    We are solely an online brand, but work out of Ireland.

    1. Where are your products shipped from?

    We ship from various warehouses around the US & Asia. We also offer free shipping woldwide.

          4. Can you ship internationally or process international credit cards?

    We offer international shipping and accept all credit cards.

          5. How can I pay for my order?

    Urban-Kings currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal.

          6. How long will it take me to get my order?

    Processing for orders can take 5 to 10 days. Then international shipping usually takes anywhere from 10 to 15 days.

          7. How can I check the status of my order?

    We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order by using our 'Track Your Order' page.

         8. Can I cancel or change my order?

    We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated, check out our returns page.

         9.  Can I exchange my order?

    We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us and make a new purchase for the item or items you want through our site.

          10. What do I do if my order is damaged? 

    We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team by sending us an email at [email protected]

           11. Why did I only receive part of my order?

    Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.

           12. Where can I find product sizing information?

     Product size information can be found on each product page above the Add To Cart button.

           13. How do I take care of XYZ fabric?

    • Acrylic knit:Most acrylic knit garments can be machine-washed. Read the label and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.
    • Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.
    • Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.
    • Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.
    • Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary.
    • Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased or use something as simple as a piece of white cotton fabric.
    • Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.
    • Wool knit: Typically, wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.
    • Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).